Lao Airlines will not be liable for loss of money, jewelry, cameras, negotiable papers / securities, electronic / video /photographic equipment / heirlooms, antiques, artifacts, works of art, silverware, irreplaceable books / publications / manuscripts / business documents, precious metals and other similar valuable and commercial effects. Lao Airlines prohibits the foregoing items being placed in checked baggage for travel wholly between points in the domestic and international transportation.
Damaged or Lost Baggage
If the baggage gets damaged or lost during your trip, go to the airport Lost & Found counter where passenger can file an official complaint by filling out a “Damage Property Report” (DPR) or a “ Property Irregularity Report” (PIR), according to circumstances.
Irreparable damaged items in some airport are refunded on the spot; in any case passenger may choose otherwise a new one from the stock available at each Lost & Found Office. Passenger can replace the damaged luggage or have it repaired at shops that have a special agreement with Lao Airlines. The list of shops is available at Lost & Found office. In this case passenger must provide the shop with:
For domestic flights: no later than 3 days from the issuing date of the D.P.R
Delayed baggage can sometimes take up to 5 days to be delivered. Within the first 5 days contact our Baggage Lost & Found office for status update or Lao Airlines office at airport. After 5 days, if passenger baggage has still not been returned, passenger should send the following documentation by recorded delivery, which will help us do more exhaustive search:
Please submit a letter explaining the event and any receipts you may have, if claiming expense due to delayed delivery.
Lost On Board
If you have lost or forgotten an item on board or in one of the Lao Airlines reserved areas, go to the airport Lost & Found office, and QV staff will get in touch with you if the item is found.
Nature of Claims