General conditions Each passenger can carry onboard a free baggage allowance : one piece for Economy class passengers. Each piece has a maximum weight of 7kg and the sum of three dimensions shall not exceed 115 cm (30 cm x 60 cm x 18 cm) or (12 x 24 x 7 inches). Lao Airlines may refuse to carry unchecked baggage and may require the passenger to check his baggage in case it exceeds the quantity, weight and dimensions as specified above.
In general, Lao Airlines adopts the international standard hand baggage policy. Individual carriers may, however, apply a different hand baggage allowance. If your journey involves a connection to other carrier(s), you are advised to check with these carriers for details of their policies and ensure compliance.
Additional items could be carried on board In addition to free baggage allowance, each passenger may carry, without additional charges, the following personal objects for use during embarking, disembarking or onboard, provided that such objects are retained by passenger's custody:
Restricted Items For safety reasons, dangerous articles such as those listed below must not be carried in passenger's baggage:
If any of these articles are found in a passengers carry-on luggage, the articles will be confiscated by security, and will not be returned to the passenger. Lao Airlines will not assume and Domestic any responsibility for confiscated articcles.
Checked Baggage Allowance Information to updated soon
Disclaimer Lao Airlines will not be responsible for damage of baggage due to force majeure including but not limited to act of God, war, strike, trade embargo...
Lao Airlines will not responsible for damage due to items or objects inside the passenger's baggage. In case items contained in the baggage of customers led to the damage of Lao Airlines's assets or other passenger's baggage, the passenger must compensate all the damage and loss that Lao Airlines has to bear due to the that damage.
Lao Airlines will not responsible for damage of fragile, perishable items, money, jewelry, note, bond or any valuable documents, passport, identity paper, sample contained in the checked baggage whether Lao Airlines knows passenger put those items or objects in their bags or not. Lao Airlines will not responsible for handling complaint sent after time limits for claim.
Lao Airlines will not responsible for compensating for any damage which is discovered outside the baggage claim area or in case Lao Airlines is not informed about the damage right at the baggage claim area.
Responsibility of Lao Airlines for baggage attached limited release tag
Dangerous goods Dangerous Goods are commodities which have potentially hazardous characteristics including not only the obvious substances such as acids, radioactive materials, poisons and explosives but also certain unlikely items such as magnets, wheelchair with wet-cell batteries, breathing apparatus with compressed gas cylinders, bull semen packed in dry ice, pesticides, etc.
Articles and substances which are classified as dangerous goods, except those, which are forbidden for transport by air, must be shipped as cargo under special packing requirements and handling procedures. However, some articles/substances may be accepted as carry-on or checked baggage.
Please contact Lao Airlines booking offices and agents for the details.
Fragile items Fragile items, such as: glass products, liquors etc., should not, in principle, be accepted as checked baggage, however, if passenger insists, owing to his unsuitable size of baggage (for loading on cabin), such items may be accepted as checked baggage only at the owner's risk.
Perishable items The items listed below are considered perishable:
In principle, perishables are not accepted as checked baggage. However, in some instances a perishable item may not be suitable to be carried in the cabin, and rejection of carriage may seem impractical, such items may be accepted as checked baggage at the owner's risk.
The container of the perishable must be firmly packed. The packing should be ensured that there is no loss of contents or damage to other baggage.
The passenger should be reminded of the relevant quarantine regulations and that no refund shall be made against excess baggage charges paid in case of confiscation either at the station of origin or destination.
Perishables (such as: durian, salted fish, shrimp etc.) that have strong smell will not be allowed to be carried as checked and unchecked baggage. However, if such kinds of perishables are firmly packed so that they cannot be smelled, they may be accepted as checked baggage.
Liquid Each passenger is allowed to carry the capacity of liquids not greater than 100 ml with them or in his/her cabin baggage on board the aircraft. Exemption shall be made for liquids, gels and aerosols including medications, baby milk/foods and special dietary requirements or liquids purchased either at airport duty free shops or on board aircraft.
All liquids are required to be carried in bottles, vials or containers with a capacity not greater than 100 ml and be completely closed. Such bottles, vials and containers must fit comfortably within the transparent plastic bag; only one transparent bag per passenger is permitted.
Medications have to be accompanied by prescriptions which clearly state the name and address of the doctor who prescribed the medicine, the full name of the person on the air tickets or boarding pass in case of electronic ticket. Baby milk/foods have to be accompanied by the baby when taken on board the aircraft.
The liquids purchased either at airport duty free shops or onboard the aircraft are exempted from the above limitation of capacity provided that such liquids are packed in a transparent sealed plastic bag provided by the seller, that is tamper-evident. The proof of purchase at airport duty free shops, or on board aircraft has to be displayed satisfactorily with the name of the shop and date of purchase without the opening of the bag.
Valuable items Checked baggage shall not include money, jewelry, precious metals, silverware, negotiable papers, securities or other valuable items, business documents, passports and other identification document or samples.
For safety and security reasons, the carrier may request passengers to permit a search of their person and baggage, and may search the passengers' baggage in their absence if they are not available for such permission to be sought, for the purpose of determining whether they are in possession of, or whether their baggage contains any prohibited or limited items. If passengers are unwilling to comply with such a request, the carrier may refuse to carry them or their baggage. In such case, the carrier will not accept liability for the carriage of passengers and their baggage, except by refunding the ticket(s), applying the carrier's current regulations.