FAQ
What is an e-ticket?An e-ticket (also known as Electronic Ticket or ETIX) is an electronically issued passenger ticket, stored in the airline's computer system that eliminates the need to carry a paper ticket.
Do I have to book over the internet to receive an e-ticket?No. The internet is just one way of making a booking. E-tickets will also be issued for bookings made in a Lao airline office or by any travel agent.
How do I check-in using an e-ticket?At check-in you need to present a form of identification or the booking confirmation provided to you when purchasing your ticket. Lao airlines recommends that you carry a copy of the e-ticket receipt with you as you may need to present this to the airport security.
What are the benefits of e-tickets?
- Simplification of ticket changes and refunds.
- No valuable tickets to be misplaced or lost.
Faster check-in procedure through the use of self-service check-in kiosks.
E-tickets are available to all Lao airlines destinations. If your journey includes flights operated by another airline you may still be issued with a paper ticket depending on the airline's e-ticket capabilities.
Can I request an e-ticket if I am checking-in baggage?Yes. E-tickets will be issued regardless of whether you have baggage to check-in or not.
IF PAYMENT IS MADE VIA CREDIT CARD OR DEBIT , Passenger(s) must be the one of Travelers on the Itinerary, and are required to provide the credit card used for payment while reservation your flight online along with valid identification (passport or Identification card) the check - in counter prior to receive your boarding pass. Any passenger who shall fail to show any valid identification will be denied upon check - in.
